Refund & Cancellation Policy
Last updated: October 1, 2026
This page explains, in plain terms, how membership billing, cancellation, and refunds work. It's part of, and should be read alongside, our full Terms & Conditions.
1. How billing works
Membership is billed on a recurring monthly basis at the rate shown at checkout. Memberships started on or before October 31, 2026 include a free first week, so nothing is charged the day you join: your card is first charged when your free week ends (the exact date is shown at checkout), and if you cancel before then you won't be charged at all. Memberships started on or after November 1, 2026 are first charged the day you join. Either way, you're then charged automatically on that same day every month, until you cancel.
2. Canceling your membership
You can cancel any time, yourself, from your account — no support ticket or email required. Sign in, go to your account page, and choose "Manage membership" to cancel through our billing provider, Stripe. Cancellation takes effect at the end of your current billing period, and you keep full access to the video library until then.
3. Refunds
We don't provide refunds for partial billing periods — canceling mid-cycle stops future charges but doesn't refund the current period, since you keep access through its end. If you believe you were charged in error (a duplicate charge, or a charge after you'd already canceled), contact us at coach@thesculptstudioco.com and we'll look into it.
4. Price changes
If we change the membership price, we'll give you advance notice before it takes effect. Continuing to use your membership after a price change takes effect means you accept the new price; if you don't, you can cancel before then using the steps above.
5. Contact
Questions about billing, cancellation, or a refund? Reach us at coach@thesculptstudioco.com.